28 Aug 2025
📝GSA Notice on Improving Customer Experience Through Feedback Collection
Submission for OMB Review; Improving Customer Experience-Implementation of Section 280 of OMB Circular A-11
Summary
GSA has, under OMB review, the following proposed Information Collection Request "Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)" for approval under the Paperwork Reduction Act (PRA).
Agencies
- General Services Administration
Business Impact
$$ - Med
The notice outlines the GSA's proposed Information Collection Request for improving customer experience, which includes feedback mechanisms impacting businesses and organizations involved in federal programs. This indirectly relates to compliance and regulatory requirements for service improvement, which businesses may need to engage with.