🚛FMCSA Notice
Agency Information Collection Activities; Revision of an Approved Information Collection: National Consumer Complaint Database
Summary
In accordance with the Paperwork Reduction Act of 1995, FMCSA announces its plan to submit the Information Collection Request (ICR) described below to the Office of Management and Budget (OMB) for its review and approval and invites public comment. This revision is for the National Consumer Complaint Database (NCCDB), which is an online interface allowing consumers, drivers, and others to file complaints against unsafe and unscrupulous companies and/or their employees, including shippers, receivers, and transportation intermediaries, depending on the type of complaint. These complaints cover a wide range of issues, including but not limited to driver harassment, coercion, movement of household goods, financial responsibility instruments for brokers and freight forwarders, Americans with Disability Act (ADA) compliance, Electronic Logging Device (ELD), Entry-Level Driver Training (ELDT), Medical Review Officer (MRO), and Substance Abuse Professional (SAP) complaints. FMCSA requests approval to revise the ICR titled "National Consumer Complaint Database."
Agencies
- Transportation Department
- Federal Motor Carrier Safety Administration
Business Impact
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The text discusses regulatory compliance requirements relating to the National Consumer Complaint Database (NCCDB) for the motor carrier industry, directly impacting businesses involved in transportation. Companies may need to address potential complaints and adapt operations to comply with impending updates, influencing operational costs and legal liabilities.