🛫TSA Seeks Comments on Aviation Security Customer Satisfaction Survey
Intent To Request Revision From OMB of One Current Public Collection of Information: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey
Summary
The Transportation Security Administration (TSA) invites public comment on one currently approved Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0013, that we will submit to OMB for a revision in compliance with the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. The collection involves surveying travelers to measure customer satisfaction with their aviation security screening experience in an effort to manage TSA's performance at the airport more efficiently.
Agencies
- Homeland Security Department
- Transportation Security Administration
Business Impact
$$ - Med
The TSA's revision to their aviation security passenger survey may impact business owners and executives by influencing customer satisfaction metrics related to air travel. Understanding passenger feedback can guide operational improvements and marketing strategies for airport services.