19 Sep 2025

📄Temporary Timeliness Instruction from Veterans Affairs on Claims Processing

Instruction of the Secretary and General Policy Statement on Processing Claims Under Section 252 of the Joseph Maxwell Cleland and Robert Joseph Dole Memorial Veterans Benefits and Health Care Improvement Act of 2022

Summary

The Department of Veterans Affairs (VA) announces that on December 22, 2023, the Secretary of Veterans Affairs issued a Temporary Timeliness Instruction to provide temporary timeliness standards for the processing of benefits claims-related information in implementing section 252 of the Joseph Maxwell Cleland and Robert Joseph Dole Memorial Veterans Benefits and Health Care Improvement Act of 2022 (Cleland-Dole Act), which prohibits the incurrence of VA beneficiary debt caused by overpayment attributable to VA's failure to timely process information provided by or on behalf of a VA beneficiary.

Agencies

  • Veterans Affairs Department

Business Impact ?

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The document establishes regulations prohibiting debt incurrence by VA beneficiaries due to processing delays, affecting VA compliance and stakeholders. Businesses providing services to veterans may face changes in financial processes as they navigate the implications of reduced overpayment debts and potential adjustments in their operations.

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