4 Mar 2025
📱Compliance Requirements for Texting Services under Suicide Hotline Act
Implementation of the National Suicide Hotline Act of 2018
Summary
In this document, the Wireline Competition Bureau (Bureau) of the Federal Communications Commission (FCC or Commission) seeks targeted comment on potential privacy issues related to proposed rules that would require covered text providers to support georouting to ensure that the 988 Suicide & Crisis Lifeline (988 Lifeline or Lifeline) may route covered 988 text messages to appropriate local crisis centers.
Agencies
- Federal Communications Commission
Business Impact
$$ - Med
The content outlines compliance requirements for texting services related to the National Suicide Hotline, including privacy regulations for georouting text messages. This affects businesses that provide texting services, requiring them to adhere to new privacy safeguards, which may involve changes to data management practices.