🚚FMCSA Revises National Consumer Complaint Database Regulations
Agency Information Collection Activities; Revision of a New Information Collection Request: National Consumer Complaint Database
Summary
In accordance with the Paperwork Reduction Act of 1995, FMCSA announces its plan to submit the Information Collection Request (ICR) described below to the Office of Management and Budget (OMB) for review and approval. This revision is for the National Consumer Complaint Database (NCCDB), which is an online interface allowing consumers, drivers, and others to file complaints against unsafe and unscrupulous companies and/or their employees, including shippers, receivers, and transportation intermediaries, depending on the type of complaint. These complaints cover a wide range of issues, including but not limited to driver harassment, coercion, movement of household goods, financial responsibility instruments for brokers and freight forwarders, Americans with Disability Act compliance, electronic logging devices, entry-level driver training, Medical Review Officers, and Substance Abuse Professionals (SAPs). FMCSA requests approval to revise the ICR titled "National Consumer Complaint Database." Four comments were received in response to the 60-day Federal Register notice.
Agencies
- Transportation Department
- Federal Motor Carrier Safety Administration
Business Impact
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The regulatory text outlines a revision to the National Consumer Complaint Database, impacting motor carriers and businesses within the transportation industry with potential compliance requirements and accountability standards tied to consumer complaints about safety and fraud. Those operating within this sector should be aware of the implications for business practices and navigating consumer feedback.